Shipping policy

Shipping Policy

What is the estimated delivery time within India?

All orders are shipped within 2–3 business days (excluding Sundays and public holidays).

If your order contains multiple products, they may be dispatched in separate shipments with individual tracking links; delivery timelines for each may vary slightly. Delivery dates shown during the order process — on the product page, cart, checkout, order confirmation page, and in the confirmation email — are estimates and not guaranteed delivery dates.

Once your order has been shipped, you will receive a tracking link via email/SMS/WhatsApp. Our delivery partners aim to deliver your package as soon as possible. If they are unable to access the provided address or reach you at a suitable time, they will contact you to resolve the issue.

Force Majeure: We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, war, pandemics, strikes, or government restrictions.

What happens if I am not available to receive the order?

We work with third-party courier partners to deliver your order. Typically, three delivery attempts are made. If you are unavailable during any attempt, you will receive a WhatsApp message from our shipping team allowing you to reschedule delivery. The delivery agent may also call to confirm a suitable time.

After three unsuccessful attempts, your order will be returned to our warehouse. Orders returned due to the customer's unavailability can be reshipped, post-confirmation, for an additional charge of INR 100, which will be communicated to you before the reshipment is processed.

If your order is marked as delivered but has not been received, please contact us within 48 hours of the delivery notification at [support email], along with any relevant details. This time frame is crucial, as the window to escalate disputes with our shipping partner closes thereafter.

Can I cancel or amend my order?

We begin processing orders quickly to ensure fast dispatch, so we're unable to accommodate changes — including delivery address or delivery method — once an order is confirmed. Please review your order details carefully at checkout before confirming payment.

Are there any shipping charges applicable to my order?

Within India, a flat Rs. 100 shipping fee applies to orders below Rs. 1,000. Orders above Rs. 1,000 qualify for free shipping.

Do you provide Cash on Delivery (COD)?

COD is available in select pin codes; availability will be shown at checkout once you enter your delivery pincode. An additional charge of Rs. 100 applies to all COD orders.

If a COD order is refused at the doorstep, the COD handling charge is non-refundable, and repeated refusals may result in COD being unavailable for future orders on your account.

Do you ship internationally?

At this time, we only ship within India. We're working on expanding — follow us on [social handles] for updates.

Will I receive an invoice with my order?

Yes, a GST-compliant invoice is generated for every order and sent to your registered email address along with your order confirmation.

 

Governing Law

This policy is governed by the laws of India, and any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of Delhi.

For details on how we handle your delivery address and contact information, please refer to our Privacy Policy.