Privacy policy

Last updated: [Date]

SkinSōk ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase on [www.skinsok.com] (the "Website"). By using our Website, you consent to the practices described in this policy.

This policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable in India.

1. Information We Collect

a. Information you provide directly:

• Name, email address, phone number, and delivery/billing address
• Account login details, if you create an account
• Order history and preferences
• Any information you share when contacting Customer Care (e.g., complaints, return requests, product feedback)

b. Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on the Website, referring URLs
• Cookies and similar tracking technologies (see Section 5)

c. Information from third parties:

• Payment confirmation details from our payment gateway partner(s) (we do not store your full card, UPI, or banking credentials — these are processed directly by our PCI-DSS compliant payment partner)
• Delivery status updates from our courier partners

We do not knowingly collect sensitive personal data such as health records, biometric data, or financial account details beyond what is necessary to process payments and deliveries.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping, billing, and GST-compliant invoicing
• Communicate with you about your order status, delivery updates, and customer support requests
• Send promotional communications, offers, and product updates (only where you have opted in; you may opt out at any time — see Section 8)
• Improve our Website, products, and customer experience through aggregated, non-identifying analysis
• Detect and prevent fraud, abuse, or COD refusal patterns
• Comply with legal obligations, including tax, audit, and regulatory requirements

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Courier and logistics partners, to enable delivery of your order
• Payment gateway providers, to process transactions securely
• IT service providers and website hosting partners, who help operate the Website
• Marketing and analytics tools, in aggregated or anonymized form where possible
• Law enforcement or regulatory authorities, where required by law, court order, or government request

Any third party we share data with is contractually obligated to use it only for the purpose it was shared and to maintain reasonable security standards.

4. Data Storage and Security

We implement reasonable security practices, including encryption of sensitive data in transit, restricted access to personal data on a need-to-know basis, and regular security reviews, to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on servers located [in India / specify region], and retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g., tax and accounting records).

5. Platform and Hosting

Our Website is built and hosted on Shopify Inc.'s e-commerce platform ("Shopify"). Shopify collects and processes your personal information on our behalf, acting as our service provider/data processor, to enable core store functions such as checkout, payment processing, order management, and fraud prevention. Shopify may also use its own third-party service providers (for example, fraud-detection tools) to support these functions.

For more details on how Shopify itself collects, uses, and protects personal information as our platform provider, please refer to Shopify's Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.

If you close your account with us or request deletion of your data, please note that Shopify may retain certain store information for a limited period thereafter (in line with Shopify's own data retention practices) before it is deleted or anonymized, except where retention is legally required (e.g., for tax or audit purposes).

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember items in your cart
• Understand how visitors use our Website
• Personalize your browsing experience
• Support advertising and retargeting (where applicable)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website functionalities, such as cart persistence.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to our legal obligations to retain certain records (e.g., transaction records for tax purposes)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email].

8. Marketing Communications

If you have opted in to receive promotional emails, WhatsApp messages, or SMS from us, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS/WhatsApp messages, or writing to us at [email].

9. Children's Privacy

Our Website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Delhi.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at:

Email: [email] Address: C-2/108 , Janakpuri, New Delhi - 110058