Refund policy

 

• Returns are accepted only for products purchased directly through our website.
• Products are non-refundable once purchased, except under the conditions below.
• An item is eligible for return within 48 hours of delivery if it meets either of the following conditions:

1. 1. Received in a physically damaged condition, or
   2. An incorrect item has been received.

 

How to initiate a return:

1. Write to our Customer Care team at care@thescatter.in within 48 hours of receiving your package, along with photos of the product and packaging.
2. Once validated, our team will share return instructions via email, and a reverse pickup will be arranged. Reverse pickup is arranged at no charge to you for eligible returns.
3. On receipt of the returned product, our team will inspect and validate the claim within 3 working days.
4. If approved, you may choose between a replacement product or store credit, redeemable on [www.thescatter.in]. We currently do not offer refunds to original payment methods.
5. If a return request is not validated (e.g., the reported issue isn't confirmed on inspection, or the product shows signs of use), the item will be shipped back to you, and no replacement or credit will be issued. Our Customer Care team will share the inspection findings with you in this case.

 

Governing Law

This policy is governed by the laws of India, and any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of Delhi.

For details on how we handle your delivery address and contact information, please refer to our Privacy Policy.